Customer-centric modus operandi have attained enduring customer royalty for ICM. With diverse products range offered by ICM the customers are well informed and guided by ICM very carefully by evaluating their requirements. On the basis of the requirements and considering:
criteria a specific ICM-product or products are suggested to the customers.
The after sales interactions and continuous co-ordination with a total transparency are well appreciated by the customers and they also have been of immense value to ICM for their innovative R & D. A good quality consistency with the timely deliveries and proficient communication have resulted in confidence and satisfaction among the ICM customers.
Research & Development
Research & development at ICM is carried out to make innovative new products from time to time. In addition to the new products the existing range of fluxes and chemicals are modified and upgraded to confirm and comply to the novel product trends. Emphasis is also given by analyzing and assessing feasible import substitutions, especially, for the customers confronted with a dismal global supply chain scenario for their requirements.